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Archive for September, 2007

Hampton Key Connection / Stats – September

Published by billmurray September 26th, 2007 in Hampton. 1 Comment

Here is the latest Key Connection newsletter from the Hampton Inn brand. 
the-key-connection-september2007-d.doc
Along with statistics from the Central Region as well as other states…
centralregion0907.xls
otherstates0907.xls

Hilton “Making Our Guests Our Champions”

Published by tjohnson September 23rd, 2007 in Hampton and Holiday Inn. 0 Comments

Guest AssistanceMaking Our Guests Our Champions 
Guest Assistance: Ensuring a Gold Medal Experience for Each Guest

 

Our
MissionTo reinforce the company’s vision of becoming the first choice of the world’s travelers by ensuring that each guest interaction with Guest Assistance increases loyalty to the Hilton Family. 
Our GoalTo make sure guests’ problems are resolved so they’ll keep coming back [...]

Hotel Revenue Management is Not Rocket Science – By Neil Salerno

Published by tjohnson September 23rd, 2007 in General. 0 Comments

Here is another great article pulled from Hotel Resource Weekly UpdateIn the years before the Internet, it was financially impossible for many hotels to create an identity in the eyes of the public at large. Most hotels had to Now, I never claimed to be the requisite authority on revenue management, but I get very [...]

A Letter From a Guest Regarding The Brewton Inn TEAM

Published by Hope LeCompte September 21st, 2007 in General. 0 Comments

I just received this letter from Ms. Cynthia Callaway a recent guest of The Brewton Inn.
My stay here was PERFECT.  You have beautifully restored The Brewton Inn.  I plan to stay here on all my future visits to Brewton.  I have two daughters who live here.
All your staff are pleasant, very efficient and helpful.  Ms. [...]

Tutwiler Featured in Hampton Spot Check Newsletter

Published by billmurray September 20th, 2007 in Hampton. 2 Comments

This month’s edition of Spot Check on Hampton, newsletter to all of the Hampton brand’s travel partners, features a great story on the Hampton Inn and Suites Birmingham Downtown Tutwiler. 
It also features a profile on Mabel Shelton, who is the HPS Director assigned to Integral. 
Check it out.
September 2007 Hampton Spot Check