The Following words help build positive relationships with our guests:
*What can I do for you today?
*I can help you with that.
*Let me get that information for you.
*I am happy to do that for you.
* I appreciate you bringing this to our attention.
Archive for October, 2007
On Tuesday afternoon, Phyllis Creel our NEW Sales Manager and I took a couple potential clients to Copeland’s Restaurant for lunch. We walked in and discovered we were in the presence of celebrities ! Former New Orleans Saints quarterback Bobby Hebert and Sports Radio Personality/Former Recruiter/and Former New Orleans Saint Hokie Gaiszong along with our [...]
The Brand is now validating AARP member numbers when the guest books their room on hampton.com. Please see the screen shot below for the area where the guest will put their number. With the roll out of the new voice system with HRCC after the first of the year validation will be in place for [...]
311.00 Wet Bar and Guest Room/Suite AppliancesG. Electrical appliances or devices other than those specifically outlined in the above standards may not be installed in any guest room. This includes dehumidifiers, air purifiers, desktop computers, and any other small appliances. Premium room types based on these items which violate brand standards are not permitted. (Standard [...]
It is a weekend of Birthdays at Integral…
Matt Markopoulos was yesterday.
Myron Barany is today (Saturday.)
Hope LeCompte is tomorrow (Sunday.)
Happy Birthday to everyone!
Bill
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