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Archive for February, 2008

Going Green

There is a rapidly growing impetus toward sustainability in all areas of life.  Faced with the potential impact of global warming, most people are looking at their own environmental footprints.  Things like not washing sheets every day or allowing guests to choose to keep their towels were were scoffed at as being cheap five years ago.  Now such [...]

Breakfast Update Kits….

Breakfast Update Kits Coming Your Way!
The Hampton On the House® Hot Breakfast update kits have been shipped and are on their way to you, so be on the lookout for them! These kits contain new menus, photo sheets, equipment and important information about your breakfast zones. Be sure to unwrap and explore all the contents [...]

Using Local Notes/Messaging on OnQ

*Access the guest’s profile in OnQ Property Management
*Click on “Update Guest Profile” tab
*Type your notes/messages (up to 1,000 characters) in the text box marked “message”
*Add your initials, the date and then
*Click “Update Profile Only”
*Please note this information shows up on the web based arrivals report for your hotel and on the profile update tab fo [...]

Goodbye to Tom Keltner

Our Hampton folks are familiar with Mr. Tom Keltner.  He has been serving as Chief Executive Officer Americas and Global Brands. 

He has been a real friend to the Hampton brand.
He has just announced that he is leaving Hilton on a day to day basis. 
Here is a note from Phil Cordell…
Attached, please find a note on [...]

A Different Look at Cold Calls…

Cold calls put many sales people and general managers in a panic.  But it shouldn;t be that way.  Here is some insight on the process that is the cold call from American City Business Journals…
Key to cold calls is to keep it simple
Don’t leave behind any literature when making a cold sales visit, one expert [...]