I know that there is no typical day for a hotel General Manager and some days are busier than others. Sometimes, in order to free some time up, we will have our front desk agents “screen” incoming phone calls, accepting only “important” calls. But, is this good customer service? How does your desk clerk know if [...]
Archive for July, 2008
Send in your hotel’s photos and enhance your look on Hilton.com. Following are the pages that support still images:
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To: PCs, Secondary Correspondents, GMs, DOSs
From: Rebecca Wyatt, Senior Vice President, Brand Management
Date: July 29, 2008
Subject: Homewood Suites Wins J.D. Power Award For Sixth Time!
Congratulations, Team Homewood!
We just received some exciting news: Homewood Suites has once again earned the prestigious honor of being ranked number [...]
Mr. Krummel;
I wanted to personally let you know of how impressed I was with your staff and the level of professionalism that I experienced in my three weeks down for for business. I stayed in the hotel from 6/29-7/3 and then again from 7/7 through 7/17.
During that time me and my [...]
Western Hotels Receive Positive Guest Assistance “Complaints”
Published by July 30th, 2008 in Property News and Service. 0 CommentsThis week I received positive feedback on two of our Western Hampton Inn’s and I thought I would share the guest comments with everyone.
First, General Manager Jonni Chavez received commendations from a woman from Michigan who was driving from her home to 29 Palms, CA to deliver a truck to her son that had just [...]
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