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Archive for June, 2009

A New Hotel Review Site

Published by billmurray June 24th, 2009 in Internet Marketing. 0 Comments

Oyster.com is the newest hotel review site.
It’s differentiation will be that the reviews are much longer, written by their staff, with hundreds of photographs.
They will launch with 450 reviews.
Here is an article from Travel Weekly.

Twelve Reasons New Hotels Should Be Into Social Media

Published by billmurray June 22nd, 2009 in Internet Marketing. 0 Comments

Hotel Interactive published this article outlining twelve reasons why new hotels should be involved with as many aspects of social media as possible.
The article:  reasons-to-use-social-media

Hotels Piling On Fees

Published by billmurray June 21st, 2009 in General. 0 Comments

Hotels all over the company are piling on fees, much to the frustration of guests.
Here is an article from the WSJ Online.
Remember to use this in your value selling proposition.

National REVPAR Still Down Nealry 20%

Published by billmurray June 20th, 2009 in Economy. 0 Comments

REVPAR in the June 7-13th time period was still down nearly 19% over a year ago according to Smith Travel.
Here is the information from that week.

Handling Customers Who Think They’ve Been Wronged

Published by billmurray June 19th, 2009 in General. 0 Comments

Here is a neat little article that you can share with your team about handling an angry customer.