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Archive for November, 2009

Extracting Great Ideas From Your Team

Published by billmurray November 30th, 2009 in HR / Training. 0 Comments

Here is a great article from the HR Specialist blog about harvesting ideas from your employees.

Some Critical of HHonors Move To Raise Points for Free Stays

Published by billmurray November 29th, 2009 in Hilton. 0 Comments

Barbara DaLollis’ Hotel Check In blog in USA TODAY is highly critical of Hilton HHonors’ decision to raise the points required to redeem free nights at Hilton hotels.
Is this a prudent decision?  Or will it receive tremendous backlash from the membership?
Honestly, the threshold has been too low, in my opinion, as a HHonors member.

STR Forecast Updated

Published by billmurray November 27th, 2009 in Economy. 0 Comments

Smith Travel has updated their forecasts for 2009, 2010 and now 2011.
2010 will rebound slightly, but the real optimism is reserved for 2011.

Selling Your Service as a Product

Published by billmurray November 26th, 2009 in General. 0 Comments

Here is a spot-on article about making sure that customers can see your services as a product.
This will be a critical process as we move into a new year at Integral.

Happy Thanksgiving from Your SERVICE CHAMPIONS!

Published by Hope LeCompte November 26th, 2009 in General. 0 Comments