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Archive for December, 2009

Forming, Storming, Norming and Performing

Do you know what these four terms refer to?  You need to…
Find out here.

Hampton Hotels: 2010 SALT Thresholds Announced

Are your hotel teams ready to unleash their hamptonality in 2010 to exceed guest’s expectations? Get familiar with the SALT thresholds that become effective January 1 for all Hampton hotels. Set the bar high, and then work to deliver the kind of service that generates guaranteed devotion from your guests!  You will find the Outstanding [...]

Hampton Hotels: Are You Using Fact Sheets and eBrochures?

Fact sheets are a great tool for sales calls, site visits and mail outs.
eBrochures are custom brochures you can teach your group leaders to make themselves, customizing the information for their stay.
Find out more on OnQ Insider in this news article.

Hampton hotels: January Webinar Schedule Released

The New Year is a great time to jumpstart your sales efforts by attending one of the webinars scheduled for January. You can learn about the 2010 Sales Revolution, how to boost your reservation conversion rate and more through these free educational sessions. For the full slate of January webinars, visit connectwithhampton.com. Due to recent [...]

Do You Have A Circle of Competence?

Here is a great use for your lunch hour.  Build your own Circle of Competence!
Make sure that you have a circle of professional friends who can help build your skills in various areas.  Perhaps a lawyer.  Maybe an accountant.  A realtor.  A travel agent.
If you are a General Manager, it can become a confidence building [...]